1st for women I am Utterly disappointed

I am Utterly disappointed in the service I received from 1st for women. Claim Number DE*** submitted on the 8th of June. I specifically advised that the geyser is leaking and not working-- they sent a team that came and assessed they gave their report we were advised to pay the access to the service provider , after the work they did , we still have no hot water , geyser is still leaking and 1st for women has closed the claim on their end, and I have been trying to get assistance from them.

I need someone to call me since I am not able to get hold of someone to assist and send the service provider back, I called the service provider who advised that it's my job to contact the insurance and the insurance must reopen the claim and send a new number.

I need this to be resolved asap it's unacceptable to pay insurance and be out of hot running water for such a long time,,