1st for women have ***** Assessors because they don't want to pay claims

I am 1st for Women client. I lodged a claim just recently after my fridge, Samsung double door acted up after the loadshedding season. They sent an Assessor from Durban, a limping Indian/ Ethiopian guy who came to my place and took photos of the appliances and left. He was here for less that 5 minutes. The photos he took were from the inside of the fridge and back of my washing machine. A week later o received communication from 1st for women that according to the Assessor, my appliances stopped working due to normal wear and tear. I asked Marcelino how does the Assessor know that because all he did was take photos and never tested the appliances. Since that day Marcelino Snow never took my calls. I want to believe that they know that this was just a ****. They just sent the guy for formality's sake. I thank God I was home to witness that. I want to know still, how fo they know its normal wear and tear since he never tested the appliances. 1st for women is out there just to milk us our hard earned money and not doing what they should. They sent ****** fir a reason. They know what they are up to.