1 reviews | Active since Jun 2021
1st for Women (EXTREME LACK OF COMMUNICATION / NO ASSISTANCE)
Good day. I have tried (with no success) to get hold of 1st for Women insurance since December 2021. I wanted to cancel my insurance with them as I have moved to new insurance company due to lower premiums and better coverage.
Failing to get hold of them telephonically, I submit a contact form on their website AND sent email to their customer service, receiving automated response who promised a consultant will be in touch shorly, and up until today had no response.
The issue is that they still deducted their premium from my bank account, and my new insurance company also deducted their premium, both on 3 January 2022, leaving me with double payment and money out of my budget, money that I urgently need as I am a single mom taking care of my 2 girls.
It has been really extremely disappointing that after 6 years claim free with 1st for Women, I have to endure treatment (or total lack thereof).
This morning one of their operators finally contacted me telephonically, and after I had to explain the whole issue, he said that he will be transferring me to the department who will assist in refund of my premium. After holding for more than 8 minutes, the phone just went dead and despite numerous attempts I cannot get hold of any of their numbers on their website.
I have also sent an email to their manager, Seugnette, but still NO response.
I WOULD REALLY LIKE SOMEONE FROM 1ST FOR WOMEN TO CONTACT ME REGARDING REFUND OF MY PREMIUM DEDUCTED AFTER CANCELLATION - URGENT PLEASE!!!!
We would like to apologise for the service and inconvenience.
We have escalated your matter. Our team will contact you with feedback.
Kind Regards,
The 1st for Women Team
We would like to apologise for the service and inconvenience.
We have escalated your matter. Our team will contact you with feedback.
Kind Regards,
The 1st for Women Team
I have also requested operator that the refund must be done into my new account, after placing me on hold for several minutes he came back online and confirmed that the refund will be made into new account, when I requested him to please escalate the refund he responded that he will escalate it.
I am urgently awaiting refund, being a single mother with so much expenses, and it seems like the urgency of the situation does not really matter at all.
Total time on line to try and sort out 23.02 minutes.
Waiting to see how long refund will take.
I have also requested operator that the refund must be done into my new account, after placing me on hold for several minutes he came back online and confirmed that the refund will be made into new account, when I requested him to please escalate the refund he responded that he will escalate it.
I am urgently awaiting refund, being a single mother with so much expenses, and it seems like the urgency of the situation does not really matter at all.
Total time on line to try and sort out 23.02 minutes.
Waiting to see how long refund will take.