1st for women doesn't put women first

I am writing to formally raise a complaint regarding the handling of my recent insurance claim and the condition in which my vehicle was returned following repairs.

On 27 March 2025, my vehicle was struck by a truck while parked in a parking lot. Following extensive back-and-forth communication with your team, my vehicle was returned on 19 June 2025. I was initially relieved to receive it back, but that relief was quickly overshadowed by mechanical issues I noticed during my drive home. The vehicle’s performance was noticeably compromised and not as smooth as prior to the accident.

I contacted your call centre on Monday, 23 June, to report these concerns. I listed the issues I was experiencing and was informed that I would receive feedback within 24 hours. Later that same day, while driving home, I experienced a particularly distressing incident: the vehicle’s lights began switching off and on intermittently while in motion. This sudden electrical fault placed me in a dangerous situation and caused considerable alarm.

When I followed up the next day, I was told by a call centre agent that it would take 24 working hours for a response. I was further informed that the allocated person would only be calling to acknowledge my complaint—not to resolve it immediately. I raised additional concerns at that point, but the agent was dismissive and showed no empathy. When I requested to speak to a team leader, my request was declined, and I was merely told someone would contact me. That follow-up call has still not occurred.

At present, I am left with a vehicle I do not feel safe driving. The issues clearly suggest that the repairs were not completed to a proper standard. Meanwhile, I am still expected to pay premiums to a company that has not demonstrated adequate concern for my safety or satisfaction.