1st for Women deteriorating service

In the past 1st for woman used to provide excellent service, but in the pasr months there has been a decline from bad to worse. We had a claim for our Geyser that they normally repair immediately. We had to wait 3 days. They then sent out an electrician who damaged our DB board and spent the entire time bragging. Months later after our ceiling had leaked through did they finally send through a qualified person to fix the damaged geyser. The second problem was the piping under a concrete slab. Our slab was laid to take loading weight. Contractors that did the repair work patched up the slab with such poor quality cement it’s washing away. The concrete we laid didn’t budge in 15 years. Things still did not improve. We submitted a claim for our pool pump. The assigned assessor didnt know the first thing about pools. The next assessor was a plumber! I had to explain were what was on the pool. The call center was not much better they thought a pool pump was a geyser. And vice versa. It’s unbelievable! It’s been more than 8months for some of these claims. Anyone else have a comment?