1st for Women customer service

<p>I have had a very bad experience with the 1st for Women's customer service. I have an impression that they are not capable to provide a fair service at all and also use different tricks to cheat on their clients.</p> <p>First my premium was increased without any notifications and it took too long and not without the help of hellopeter.com before I got it right. Eventually I spoke to the consultant who offered a decent premium and confirmed my existing excess which I was satisfied with. Then it took for a while before I managed to receive my amended policy, from which I found that the excess was not the same that was confirmed to me by the consultant. I requested to amend it as per my conversation with the consultant and received a response that the excess which I requested was not available. I rep**** with the reference to my conversation with the consultant again and requested to amend. During a month I had been receiving strange responses like "your e-mail reached us out of our working hours" or "as we noticed you have been assisted". It looked like their purpose was to not assist me with my request. </p> <p>Today I received a new response, in which they said that the excess, confirmed to me by the consultant was not available and they were investigating why the consultant confirmed it to me.</p> <p>It looks like the consultants at 1st for Women can say whatever they want and nobody has the responsibility for their words. And I do not really understand why the excess, which was confirmed to me on the day I joined 1st for Women in April 2014, is no longer available. How could they change it without any discussion with me?</p> <p>All I can say is that 1st for Women is an example of unfair business practice.</p>