1st for Women Cashback and Service

I was a customer with 1st for Women 13 years. Never missed a monthly premium and only had 2 relatively small claims. I had a cashback on my policy which was payable in September 2020 of approximately R30 000. Suddenly the date moved to 2023. When I enquired they said it is because I made a claim. It turned out the claim was for a windscreen chip repair. Firstly, I one would not think a chip repair would forfeit the bonus and secondly, I could've left the chip and rather replaced the windscreen which would've been expensive (Mercedes AMG). I cancelled the policy and wonder how many excuses they have for their cashback policy. I always received great service from them but from lockdown forward their service too is extremely poor.