NK
Norah K
1 reviews | Active since Oct 2019
26 Jan 2026, 14:25
1st for Women bad service
Worst Insurance Company to deal with in SA. These guys do not speak to their customers and do not stick to what they advertise. The CEO is not even contactable. They never phone you back and explain where your claim is in the system. If you phone them, you speak to a bot they cannot assist you. They don't answer emails at all...... Not surprised if they go out of business soon. I do not recommend them at all. I have an outstanding claim for an electrical box for my pool that they installed and the company that installed in from them did a bad job and smoke came out of it. They sent someone to inspect and that's the last I have heard from them.
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Replies (3)
1st for Women's replyOfficial
26 Jan 2026, 14:29Hi Norah
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
The 1st for Women Team
1st for Women's reply26 Jan 2026, 14:29
Official
Hi Norah
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
The 1st for Women Team
NK
Norah K's updateReviewer Update
28 Jan 2026, 14:56Hello
Thanks for your response. A lady called Charity phoned me on Minday said they were sending a supplier was supposed to be yesterday and have heard nothing. This is not acceptable she does not have an email adress or phone number to contact her need to sort this claim from last year out so I can move forward. This is bad communication your staff require training on customer service or just plain following up.
Thanks for your response. A lady called Charity phoned me on Minday said they were sending a supplier was supposed to be yesterday and have heard nothing. This is not acceptable she does not have an email adress or phone number to contact her need to sort this claim from last year out so I can move forward. This is bad communication your staff require training on customer service or just plain following up.
NK
Norah K's update28 Jan 2026, 14:56
Reviewer Update
Hello
Thanks for your response. A lady called Charity phoned me on Minday said they were sending a supplier was supposed to be yesterday and have heard nothing. This is not acceptable she does not have an email adress or phone number to contact her need to sort this claim from last year out so I can move forward. This is bad communication your staff require training on customer service or just plain following up.
Thanks for your response. A lady called Charity phoned me on Minday said they were sending a supplier was supposed to be yesterday and have heard nothing. This is not acceptable she does not have an email adress or phone number to contact her need to sort this claim from last year out so I can move forward. This is bad communication your staff require training on customer service or just plain following up.
NK
Norah K's updateReviewer Update
28 Jan 2026, 14:57It's not rocket science
NK
Norah K's update28 Jan 2026, 14:57
Reviewer Update
It's not rocket science