1st for women? 1st for nothing

Here I am again with the same frustrating query, every month my account gets debited almost an entire week before its supposed to and then they have the audacity to tell me to please credit my account. I have called and emailed on numerous occasions, my emails get ignored and my calls either get cut off or transferred to the wrong department. How can such a big company not get 1 simple thing right???? How do you debit someone's account before they get paid, before the actual debit date and think that it's OK??? I had sufficient funds to last me until payday but thanks to 1st for women, i now have nothing in my account. This has been happening for the past few months and leaves me with a bad record as far as my bank is concerned.The one time i did actually manage to get through, i was advised that what they are doing is wrong but nothing has been done about it. What type of show are you running? Are your staff not properly equipped and trained to deal with my ongoing problem? If not please train them properly or get new staff who is able to do their job. PS. I have been emailing a @*** who has never ever responded to any of my emails, not once, has no common decency to even acknowledge my email or direct me to the right person. How pathetic. Absolutely no work ethic at all. What is she getting paid for??? I'd love to know.