1st for woman -Value added service product(VASP)-pathetic service

I lodged my claim on the 2nd of September 2023 via *** there was no response,i followed up with numerous calls as the 1st for woman app doesn't cater for VASP for online claims. finally I was given a contact by the name Livhuwani Maleke to handle my claims. First she insisted that I go to their preferred service provider which charges twice the amount compared to my preferred choice. even their preferred choice was not keen to assist siting that my insurance company is the worst in terms of handling tyre claims. today is the 7th September, after several attempts to reach the designated contact to handle my claims-there's still nothing. I get hold of everyone over the phone except her since 08:30am. she/he only responds via email 5minutes before her/his shift ends(16:55),knowing correctly nothing can be done. my car has unfortunately suffered a second puncture whilst my claim is still not settled. pictures were sent, quotations were sent, thread counts(cm/mm counter) was send but until now,7th September 2023,12:50 afternoon, she/he hasn't bother to return my calls or give a final indication on my claim.

this is a pathetic service from 1st for woman VAPS.