1st For Woman - Sent a formal complaint, no response. But as soon as they want you as a client THEY CAN CALL YOU WHOLE DAMN DAY

I have been a loyal member of 1st for Women since 2021 on my car due to the excellent service I had with my prior policy which was taken in 2014. So this shows I have quite a long history with you. However, now that I need to make actual use of the services 1st for Woman say they offer, not only am I not being assist - I am being blatantly ignored.

For 1 - My premium is horribly excessive and went up due to me changing jobs and parking somewhere else. Originally I was working in a mall and my car stood in the mall parking, so tell me how my premium went up when I changed my work address and I am now parking in a much more secure location that is access controlled as well as literal security? This makes absolutely no sense.

Secondly. I was informed I would be able to get legal assistance and representation. I called to get this assistance and was put through to the law firm who would assist - not only were they "not able to pick up my policy number" so could not assist but told me they would call back and NEVER did so. I have tried numerous occasions to get this assistance and to no avail. I have a CCMA case on the 7th of February and needed legal representation as mandated by the commissioner which is a week away and I asked in 2023 already for assistance and no response. NOW HAD TO PAY OUT OF MY OWN POCKET BECAUSE YOU DID NOT PROVIDE THE SERVICE YOU ADVERTISED.

I am terribly disappointed in the terrible service I have received considering not only have I been speaking so highly of my insurance but have been referring everyone to 1st for Woman just to be let down like this. I am seriously considering cancelling my policy because this is just completely unacceptable. How am I supposed to trust my insurance if they do not provide the services they claim to provide.

I am bringing this to your attention as I am seriously considering switching insurance and feel that as a loyal customer since 2014 I would do the courtesy of notifying you guys instead of running to social media.