1 reviews | Active since Apr 2012
1st for Woman puts profit ahead of Woman
I am bitterly disappointed. FFW have built their brand on their "care" for women. This is not their true ethic.
My daughter had an accident 6 months ago - not her fault. After 4 months FFW had not even initiated a claim against the other Insurance company to recoup the excess. I had to get actively involved before they did anything. Now after 6 months they have still not responded or finalised the reimbur*****t.
There was no will, no initiative and no urgency, on the part of the staff, to actively assist, choosing rather to hide behind "process" and FAQs.
In an unrelated matter "OUTSURANCE" finalised a claim in LESS than a monthe, with full reimbur*****t of the excess.
FFW are not holding true to their so-called values regarding woman, and especially not single woman, in remote areas.
Unacceptable
Without wanting to be disrespectful, I am not interested in having you "escalate to the relevant team". - I am well past that point.
The "relevant team" are the ones failing to provide any service.
4 months had passed by the time I got involved (due to FFW inactiveness), and then I am still expected to wait another 6 months – more than 10 months - NOT acceptable.
I would like the email address of a SENIOR person in FFW - someone who can solve the matter properly for me.
Without wanting to be disrespectful, I am not interested in having you "escalate to the relevant team". - I am well past that point.
The "relevant team" are the ones failing to provide any service.
4 months had passed by the time I got involved (due to FFW inactiveness), and then I am still expected to wait another 6 months – more than 10 months - NOT acceptable.
I would like the email address of a SENIOR person in FFW - someone who can solve the matter properly for me.
Kindly advise on my request as noted above?
Regards
Kindly advise on my request as noted above?
Regards