1st For Woman Poor Service, Poor Communication

Extremely Disappointed – Avoid First For Woman Insurance

I’ve been a loyal customer of First For Woman Insurance for over 3 years, diligently paying my premiums every month. Unfortunately, after recently being involved in a car accident, my experience with them has been nothing short of frustrating and distressing.

When I first made the claim, we agreed on an access amount of R6300, which was clearly reflected on both my contract and app. However, to my shock, the company has now demanded an access of R13,800, which completely contradicts what was originally agreed upon. There was no prior warning or valid explanation for this sudden increase.

It’s now been over 3 months since my car has been with them (since October 3, 2024), and the service and communication have been appalling. Not only have they failed to address my concerns, but they also seem to be taking advantage of their customers by changing the terms without any proper justification.

I would strongly advise against insuring with First For Woman. Their practices are misleading and dishonest, and it feels as though they are deliberately trying to avoid paying out claims or shifting the goalposts once a claim is made. This brand is nothing short of a ****.

I am extremely disappointed and will be exploring my legal options. Please consider other insurance providers to avoid the same frustration and disappointment I’ve experienced.