1st For Woman just threatened me after being a long time customer

So my debit skips due to some a shortfall which I can only rectify 15 March and 1st for woman consultant calls me and is literally threatening me. I literally was trying to explain that they should debit me only on the 15th and all the consultant Jacques was interested in doing is threatening me. When I referred them to the Policyholder Protection Rules, the consultant asked me what is that! I am disgusted in the hostility of your agents 1st for Woman. You do know I can go somewhere else.