1st for Woman Bad Service and refund not being paid after policy was canceled

If I could give minus stars I would. Firstly when I previously complained they indicated that they would investigate which they did not do. When I wanted to cancel my policy I had to struggle for 3 days to do so. They then told me the debit order was already sent to the bank but that I would receive my refund within 4 days. That was on 27 August. We are now at 12 September and still no refund . I have had to call 3 times to enquire about the refund and were given the runaround each and every time with the refund Date always within the next two to four days. I do not trust 1st for woman at all despite their so-called caring attitude- haha - "what is important yo you is important to us." CLearly NOT.