1st For Woman bad service

I am disappointed and discuss at this service 1st for woman car insurance I am receiving from this company . Firstly I have been claim free , never been any sort of issue for them been a silent policy holder and everything was great , I called them to review my policy and see if they can lower my premium just to find out I now have paid for many months an extra R500 that would go towards a cash back plan that will pay ( my own savings out) in 2029 provided I stay claims free. I mean literally my own money . I have not approve of this extra being deducted yet it has been for months , I asked them to try and review and see if there is a better price i can pay and they could not provide that for me , I then changed my provider to a diff company , first for woman still deducted premiums after me canceling this policy , I was leanest when they asked me to wait 7/10 business working days after day 14th I was still not re-reimbursed I contact them on the 10TH Nov 2025 spoke too Esa 13:53pm where he advise me this matter needs to be hand over to his manager because on their system looks like they never processed or app**** for the re reimbur*****t yet. His manager never rep**** or came back to me . I then called again on the 11th November 2025 at 16:15 pm speaking to Ryan and he made me hold then put the phone down . ever since I requested 4 call backs and I am not being taken serious .