1st for woman are a ****

I paid funeral policy since 2021 for my parents, and they assured me they are covered, in September 2024 I requested an update but was shocked to see I was paying only for my mother double premiums since 2021 and my father was not covered, I called numerous times but no was able to assist or had answers they are the worst I need a refund on all double premiums since 2021, please people stay away from them.