1st for nothing! Disappointed again

I am soo disappointed with this insurance for the second time. Thought they had improved their customer service but i thought wrong. Got involved in a vehicle accident and claimed. They informed me that my claim went through and the selected body repairer will contact me. At first they sent me to a body repairer that is not Chery approved body repairer until i flagged it and they said sorry they did not pick it up. Fine they redirected me to the body repairer who is certified and approved by Chery. My vehicle was booked in for a week, this past Monday the 3rd Novemember i colleced my car and two things were not repaired as indicated in the accident report. I called the insurance and they said they will get back to me, they still havent. No explaination why they chose not to fix the vehicle as per claim, no communication. How does one fix selectively? I paid all the excesses they required by they have failed to live up to expectations. I will never ever go back to this insurer because everytime with them i am not happy. Fix my car please.