1 month later my dispute for my Mechanical warranty with First for women is unresolved

I have a paid up mechanical warranty policy with first women. I have had this policy for years. I had an engine problem with the car on 30 July 2026 and claimed from the policy. I sent in the required documents to the insurance company. They only approved a very small percentage of the invoice and gave me an option report to disputes department. I took the option and reported. They acknowledged may claim and said they would get back to me in 12 business days. I call each week to finalize this but each week they give me the run around. I called on Thursday 27 August they promised to get to me by day end. My husband called again today 31 August 2026 and the story is the , the person who deals with this is out . We will call you back by day end. By day end there will not call you so you call them again the next day. I am tired of this treatment. 1 month later my issue is not finalized and I have no car to use. Please 1st for women attend to my claim as soon as possible as I now plan to contact the Ombudsman.