1 for woman

I logged a claim for a water leakage on Tuesday 18 August 2020, I was told that Green Planet Plumbing will come and assess the leakage on Wednesday. Wednesday morning they came out, looked around and the person told me that they will have to break some of my kitchen tiles and they will only replace the tiles they break. The leakage was outside by the front door. I struggled the whole of Thursday to get hold of First for Women to find out what is happening, the agen assigned to my claim phoned me late Thursday afternoon just to tell me she’s trying to be hold of the plumbers. Friday morning the plumber arrived, dug up where the leak is, kept on saying he needs to break tiles, and that he will submit his findings to the insurance. They left the whole they dug open without even trying to cover it with something so we or our pets step into it. II tried the whole of Friday to get hold of the agent, eventually was told she went home because she’s feeling sick. Needless to say nobody contacted me regarding my claim. So we have been without water since Tuesday morning. Every time we need to shower or use the toilet, somebody had to go outside to open the mains and close it when we’re done. We couldn’t cook, wash dishes or do our washing. I was basically forced to contact my own plumber(which I have submitted a quotation to the insurance), and pay him a deposit upfront to come and fix our problem today Saturday 22 August 2020. He didn’t break any tiles or anything like the other plumber wanted to do and relayed our water successfully. I am very disappointed in First for women and I want them to approve the quotation from AM2PM Plumbing as they were willing to treat the situation as VERY urgent and do the job out of their trading times.