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Good day Ms Senthumule, We have responded to the concerns you raised. As previously advised, should you require any further clarity, we encourage you to refer to the relevant sections of the policy document or to contact us directly.

Details regarding the escalation process remain available should you wish to pursue the matter further. Kind regards, Nicolene

Dear Ms Senthumule,

We acknowledge with thanks receipt of your complaint relating to claim number *** 1.

We are fully committed to ensuring a fair, transparent, and prompt review of your complaint and are devoted to guaranteeing the continued provision of the highest standard of complaint resolution.

Reference : 348753

Policy Number : ***

Claim Number : *** 1

Insurer : First For Women

Please be advised that the claim is currently being reviewed, and we will provide you with a full written response regarding our findings once concluded. Not the other saying my case is concluded not even with a half payment whereas it has been send to the adjudicator. tired of dealing with them actually and they actually bullies.

You will receive an email containing a survey link, please feel free to complete the survey regarding our interaction.