Pathetically poor service and policies

It scars me to give these people even a 1 star rating. For 2 days I have been trying to change a booking at one of their resorts. They dont answer their emails. If your phone call is eventually answered you are transferred between their many departments. If you finally get someone to speak to they will tell you that bookings cannot be moved, only cancelled and a new booking made.. You forfeit your points and booking fee. I told the call centre agent that I finally managed to speak to that I will mention this on Hello Peter and she challenged me to go ahead and do so. Unbelieveable! I only use them because I have the points from the timeshare cancellations during Covid lockdown. Cant wait for the points to be depleted... or expire most likely.