First Exchange is coldhearted and unaccommodating

Member 838612, We booked a short holiday late last year, in Knysna from 1-5 Feb 2021, for my elderly mother. Due to new lockdown restrictions from Dec and closure of beaches, we requested to postpone/cancel. They refused and are not accommodating at all. Hold us to the 90 days cancellation. When I booked, we were in level 1, with minimum restrictions and the 2nd Covid-19 variant was not a reality yet. We did not have 90 days notification to know what was coming! They did not even bother to answer me on my 2nd email. Only sent a blank email with 1st reply. I don't want to deal with First Exchange anymore. Especially not employee Tramona James who told me to send a friend or family member in our place!!! During a pandemic that could be fatal. Or do the company's directors & employees also believe that this pandemic is a lie?!