Bad Attitude to Clients

I have been a member for years and did not use my personal account for awhile and when I wanted to use it again the call centre agent was very off putting and said its locked. She did not want to help me and made me feel like a ********. I have friends who have phoned them and said they were most unhelpful so I think if there is a CEO real human person out there he needs to be informed that the staff are not doing justice to his company if he even cares. I have sent the required forms through to them and absolutely no response so I don't suggest anyone uses them try the other clubs with service.