1 reviews | Active since Feb 2017

11 Jul 2017, 09:38

Most *********** people to deal with

<p>I WAS INVOLVED IN AN ACCIDENT ON 28/05/2017 AND I CALLED MY INSURANCE ON THE 29/05/2017 AND MADE IT CLEAR THAT IT WAS AN UNAUTHORISED TOW AND I WAS TAKEN TO THE HOSPITAL FROM THE SCENE TILL THIS DAY MY CLAIM HASN'T BEEN SORTED OUT, A LOSS ADJUSTER AND AN INVESTIGATOR WAS APPOINTED AND I DID MOST OF THEIR WORK I HAD TO GET THE SETTLEMENT LETTER FROM MY FINANCE HOUSE, AR FROM FROM THE SAPS, PROOF THAT I WAS ADMITTED AND STILL MY INSURANCE STILL FAILS ME I AM REALLY NOT HAPPY WITH THE SERVICE I GOT IT'S MORE THAN A MONTH NOW AND NOTHING IS STILL NOT DONE, I WANT THE RELEASE AND TOWING FEES TO BE WAIVED </p>

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Replies (3)
First Equity
First Equity's reply11 Jul 2017, 10:05
Official

Good morning Ms Bawela,

We acknowledge receipt of your complaint.

We are currently reviewing your claim file and will revert shortly.

Kind Regards

firstEquity Risk Management Services

's update13 Jul 2017, 10:59
Reviewer Update
after a very long stressful time of sorting out my claim Ahmed and Farahna Julius came to the rescue, i would like to thank them for putting so much effort into assisting me with finalising my claim, because of them i will reconsider coming back to First Equity  We need more people like Ahmed and Farahna and your claims department must learn from you 
First Equity
First Equity's reply13 Jul 2017, 12:27
Official

Good afternoon Ms Bawela,

Thank you for the feedback regarding the resolution of your complaint.

We appreciate any feedback that will assist us in improving our service offering.

Kind Regards

The firstEquity team