TC
Tertius C

1 reviews | Active since Dec 2012

16 Sept 2016, 10:14

Worst Customer Service Ever

<p>Absolutely shocking customer service from First Car Rental this morning. Trying to arrange payment for a rental car to be picked up from O.R. Tambo on Tuesday I get transferred from call centre to branch to call centre, nobody is willing to assist and just repeats the same pre-written sentence to me without any attempt to help me. When I eventually decide to cancel the reservation out of pure frustration I find out it has already been cancelled, probably by one of the previous transfers I had to go through! Horrible horrible service!</p>

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Replies (1)
First Car Rental
First Car Rental's reply16 Sept 2016, 10:30
Official

Thank you for bringing your experience to our attention.

As per the e-mail correspondence sent to you we are awaiting information from yourself in order for us to do a full investigation.

Kind Regards

Customer Relations