GL
Günter-Mark Lössl

1 reviews | Active since Jun 2016

03 Jun 2016, 08:35

Worst Car Rental I have dealt with

<p>Day one , I come fetch my car .. Was sent to the wrong branch. Luckily there was a car available at another branch. </p> <p>I get there and I need a credit card, or cash. I asked if I can pay by card, no one said anything about logistics of what type card. </p> <p>Driver drops me at bank and when ready lady said I must call. So I call, the lady has the odasty to tell me I must make my own way back to the car rental place .. ARE YOU KIDDING ME!!!</p> <p> </p> <p>i was so annoyed and frustrated because this process had taken 3 hrs just to get a car rental, I actually out of frustration cancelled the application because it's time out of my work. I got there at 8am, One I had the cash at about 11am do I then get told okay here is your car.</p> <p>This leads me to my next frustration , so you strict on cash and credit card only. So when I supply you my banking details to do an EFT. Why does it take you more than 10 days to do so and then when I get my payment, the amount is not the same as the invoice I received from the branch. R200-R300 less than what I should have been paid as confirmed by the lady at the branch!</p> <p> </p> <p>This is my first time with first car rental and now have dubbed it as LAST car rental. Because you are most certainly not first but the worst !</p> <p>thank you for the car but other than the service is not worth stress and will make sure all of friends and family who would like to use first car rental , to go somewhere else </p> <p> </p>

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Replies (2)
First Car Rental
First Car Rental's reply30 Jun 2016, 11:48
Official

Thank you for contacting us with regards to your rental experience.


Please would you forward your reservation number to

Kind regards

Customer Relations

First Car Rental
First Car Rental's reply30 Jun 2016, 11:48
Official

Thank you for contacting us with regards to your rental experience.


Please would you forward your reservation number to ********** that we can trace your booking and revert back to you with our findings upon completion of our investigation.

Kind regards

Customer Relations