RK
Ryan K

1 reviews | Active since Apr 2010

02 Apr 2015, 16:48

Won't Accept Credit Card

I booked a car online with my Visa card and when arriving at the branch at the Cape Town airport I was not allowed to use my other credit card to pay for the balance of the booking as I had left my visa card with my PA to pay accounts in JHB while I was away, being a new month and bills being due. <br> I was made to make a new booking and then pay for the booking again and then told that I had to try and claim the refund back from customer services. Being a long weekend, It would mean I would be out of pocket for an additional week and no compensation for this was provided. <br> This is the knly car rental company that operates in this basis and your supervisor tried to blame the banks for their policies when other more reputable companies don't have an issue with this. Having been the 3rd time I have rented a vehicle this week, from 3 different companies, I think I am qualified to know a ******* story when I hear one. <br> Unacceptable and the inconvenience caused has put a damper on the start of my family weekend away in Cape Town. What a way to start your trip with nonsense to ruin the weekend by being forced to be out of pocket

0
Replies (1)
First Car Rental
First Car Rental's reply02 Apr 2015, 17:06
Official
Hello kalkie,

Thank you for taking the time to write to us.

We have loaded your feedback onto our Customer Relations system and all further correspondence will be via that channel.

Please note that, due to the Easter weekend, our offices will only reopen again on Tuesday, at which time your case will be given priority attention.

Kind regards,

First Car Rental
Customer Relations