Useless Service -Not productive (RA - ***)

<p>On the 6/08/2016 we flu down to KZN, upon our landing we hired a car from First Car Rental. During our stay someone bumped our hired car at the hotel we were staying at. Off course we had to go the to the police station to obtain a accident number.</p> <p>On the day of our depature we returned the car and filled in the necessary accident forms (including the information of the person bumped us for them to claim). Everything went well for a couple of days in terms of obtaining the money (waiver) but all of sudden they took it back. Being the sensible guy I am I called to ask for clarity about whats happening with my account. The respose I got was "You have to wait for our claims department to conduct the process" and then you will get your money.</p> <p> </p> <p>Its been over a month and when I call First Car Rental they still telling me that my claim has not reached the claims department. And when I suggest that can I cliam my money from the person who bumped their car, I must wait for them to process everything.</p>