1 reviews | Active since Aug 2014
Unresolved dispute
<p>It is apparent that the company would prefer to lose a loyal customer and card holder rather than waive a R400 collection fee, despite having been assured, telephonically and with witnesses, that this would not reflect on my account. Correspondence with the manager at Customer Care Services has been appalling and I am still awaiting further communication from senior management to resolve this matter...</p>
Thank you for the opportunity to revert back to you.
I do believe that our customer services department did make contact with you and that this has been resolved.
Thank you for the opportunity to revert back to you.
I do believe that our customer services department did make contact with you and that this has been resolved.
Unfortunately this is not the case. The above report was based on the poor service and unresolved response from a 'manager', Sharon. We are still appalled at the lack of interest in loyal customer satisfaction and await senior management to respond with a solution...
Unfortunately this is not the case. The above report was based on the poor service and unresolved response from a 'manager', Sharon. We are still appalled at the lack of interest in loyal customer satisfaction and await senior management to respond with a solution...