Unauthorised Bank Debit - (*****ing My Money)

<p>Good Day </p> <p>TRUST YOU ARE DOING GREAT.</p> <p> </p> <p>RESPONSIBLE INDIVIDUALS:</p> <p>VIOLET MAHOA - BRAAMFONTEIN MANAGER</p> <p> </p> <p>3 COMPLAINTS IN ONE</p> <p> </p> <p>1. On the 11th of October 2016, First Car Rental Debited my Account for about R8500 for an Extension that i never requested, and no communique and they just assumed and WENT ON TO DO IT. WHEN I ENQUIRED ABOUT THEY TOLD ME IT WAS A MISTAKE AND THEY TRIED GETTING HOLD OF ME, A LOT OF EXCUSES. VIOLET MAHOA was responsible for the Negligence.</p> <p> </p> <p>I HAVE FORGIVEN THEM AS THIS WAS MENTIONED THAT IT WAS A MISTAKE AND THE PAID THE DIFFERENCE of R1914 on the 14 of October, this is after the unauthorised transaction.</p> <p> </p> <p>2. I thought it was the END of it but on the 30 Jan 2017 I was surprised by the another DEBIT of R500, now this is classic because it happens after the Contract was Closed but the still go and access my Account without even letting me know what is that for, Spoke to their customer service department, VERY USELESS INDEED AND ARROGANT. AND I CALL THEY APOLOGISE AGAIN FOR MISTAKES, NOW I HAVE GATHERED THAT FIRST CAR IS ACHIEVING OUR CARD NUMBER TO PUSH *******ION BECAUSE THEY CANNOT JUST DECIDE THY ARE GOING TO TAKE MONEY FROM MY ACCOUNT IRRESPECTIVE OF WHETHER I OWE THEM OR NOT, I DESERVE NOTIFICATION AND REASONING FOR SUCH.</p> <p> </p> <p>3. IT WAS NOT ENOUGH, ON THE 19TH OF AUGUST FIRST CAR CREDITED MY ACCOUNT WITH R2912.60 TO BE EXACT, AT THAT I HAD ANOTHER ACCOUNT AND MY ACCOUNT WAS NOT ACTIVE ON THE CELLPHONE BANKING PLATFORM AND DID NOT SEE IT, TODAY THEY CLAIM I MUST PAY THEM BACK.</p> <p> </p> <p>THE CUSTOMER EXPERIENCE IS THE ENGEN OF THE BUSINESS AND FIRST CAR HAS NO ENGEN AT ALL, NO ONE CARES, OR EVEN TAKES REPSONSIBILITY, I UPDATED MY CONATCT DETAILS LAST YEAR TO DATE THEY STILL HAVE MY INCORRECT CONTACTS, HAVE NOT RECEIVED STATEMENTS IN TIME AND JUST SURPRISED WITH ACTIONS, </p> <p> </p>