Traffic fine that I paid

I got an accident on the 8th of Dec 2023 then my car insurance rented a car at first car rental on the following week for 15 days then I got a traffic fine of R400 I called them to give me an account number so that they can pay on their side and they didn’t when I asked them why it not paid they told me stories of they took that money and open the file of which I was not told about that.