Think twice before using First Car Rental

I am very disappointed with First Car Rental. On Friday, 12 July, I had to phone First Car Rental to ascertain when I must return the car. I was told that I must return it on the 14th of July. However, the person that I spoke to never informed me that the Centurion Branch, where I had received the car, is closed on a Sunday. I subsequently drove all the way to Centurion. Only to be met by a locked gate. After phoning again, I was informed that the branch is closed and that I must go to the Hatfield Branch. When I asked the question as to what about the petrol that I have put into the car, I was informed that it will be deducted from my deposit. This, in spite of the fact that I am using the extra petrol because of the poor service that I am receiving from First Car Rental.

As the highway from Centurion to Hatfield was completely blocked by traffic, I had to take the long way around. This has taken up even more of my time. As I eventually stopped in front of the Hatfield Branch, I was, once again, met by a locked door. After I had to hoot several times, a security guard came and opened the door. As I entered the office, there was no one to be found. I waited about 5 minutes before deciding to leave. However, the person that was to take me back home advised that I should at least enquire about my deposit. After, again, waiting for several minutes, the security guard called someone from the back of the office. Upon being informed that it will take 4-7 days for my deposit to be paid into my bank account, I informed the person that I am reporting First Car Rental to Hellopeter as, by this time, I was thoroughly fed up. His response was that it is fine, I should go ahead.

First Car Rental has waisted my money as well as my time. I will inform my insurance of this and advise that they do not make use of First Car Rental again.