Taking incompetence to an art level

I had booked a rental for my wife on the 3rd December for the 11th.<br> The deposit was paid on that date. <br> When she got to the Cape Town airport branch they 'could not find' the reservation.<br> After 15 minutes she phoned me to see if I could help. <br> I then telephoned their head office and was met with the same story that I had not confirmed it. <br> I then found the confirmation of payment details which I gave them. <br> At this stage I had held on for in excess of 20 minutes while they 'checked'.<br> It was only after I \lost it"and demanded to speak to one of the directors and stated that if they didn't have the necessary Group B vehicle they must now give her a Group C at the same price"