*****ing my mothers' money

<p>My other had a vehicle accident and through her insurance she got the rental vehicle with First Car. She had to pay a deposit of R1200, which will be returned to her when she gives the vehicle back with a full tank of petrol etc. This she has done and till today, no refund. She has been following up, sent through bank statements to prove the money is not in her account. But still no joy, First car then went and debited her account AGAIN with another R1200!!! Therefor now owing her R2400!!!!! The people are so *********** and absolutely a disgrace for the company! I, myself, have to arrange car hire quite frequently, but there is no way I will ever be using First Car again and will most definitley make sure all my business colleagues are well aware of this extremely poor service and how they ***** a persons money!!</p>