SHOCKING SERVICE

Reservation Nr: **********

I booked and paid for my car rental in January 2018. An amount of R1239 was debited off my account. When I got to the airport on 28 March at 8pm I was told by the trainee that she could not find my booking although I had full printout of payment and reference. The problem was that my card was confiscated by Nedbank due to a R11000 ***** on my account. The trainee then proceeded to tell me that she cannot help me at all as I could not produce my card. No service no help, NOHTING. After I insisted I spoke to her manager at home, who was very helpful. She says no problem, they will do a new booking and refund me for the old booking. At no stage did she inform me that my booking will now by R2890!!! Absolutely crazy. I only saw this amount when I got to St Francis. When I returned my vehicle the same trainee lady looked at me as if I was from outer space when I asked her where to park the vehicle. NO going outside and showing me, even though there were absolutely no customers waiting. Eventually the gentleman inspecting the vehicles assisted me. Absolutely shocking service. I do not care if she is a trainee, how is she even going to assist people in future with this attitude. Then after I emailed my whole story to Accounts, I received a refund for my R1239 instead of the full amount. I paid in full and I will not be paying double this amount as your system cannot be adjusted if you do not have your credit card. This is South Africa, wallets get ******, accounts get de*****ed, why must I pay double!!! Off course still no reply from Accounts where I am dealing with Rosley Baloyi-Duma. My email was not even rep**** to. After I sent all my information she closed the case. When I asked her if she even read through my mail, she confirmed that she indeed did not. She just went ahead and did what she thought she had to do. SHOCKING!!! So can someone please contact me urgently.