Poor Service received from First Car Rental

<p>Hi, I think I should bring this to your attention...Poor service received from Rental Agent Shamaan, Randburb Branch. Some of the issues experienced</p> <p> </p> <p>Double charged during card rental holding</p> <p>Arrogant and argumentative and refused to acknowledge error. Bank called and error confirmed.</p> <p>Incurred bank penalties as a result of the double charging</p> <p>Vehicle had a flat spare tyre and agent promised to call customer and replace vehicle the following day. No contact initiated by agent.</p> <p> </p> <p>We are still driving around with a flat tyre!</p>