1 reviews | Active since Feb 2015
Poor service and lack of response with query
during December I rented a vehicle online from first car. when we picked up in jhb the vehicle was not ready and did not have a towbar, we had to wait for that. the rental agent was rude as to why we hired in Durban and picked up in jhb. on the way back to Durban we noticed that the mileage on the ra and on the vehicle was different, we called Dbn branch and they said we will have to lodge a claim when we returned. what we found was that the np300 Nissan displayed the mileage till next service first before it displays the actual mileage, (12000kms till next service, 18000kms actual) this was confirmed with a Nissan dealer, the checkout agent agent entered the incorrect mileage(ie 12000kms) on the ra. we asked that they check the previous ra's and the service history of the vehicle,almost 6000kms difference. fcr now wants to bill me for the 6000 oddkms that I never travelled.we raised a query and no one has responded since. they are holding my deposit and I need the money. pathetic service and response from fcr. I want a response and my money back from them asap.
Thank you for your enquiry and for the opportunity to revert back to you.
This is to confirm that as per our response sent via our customer relations link on 09/02 @ 15h20 a credit note was passed for the kms which were billed in error and again we apologise for the inconvenience and frustration which was caused due to the incorrect kms reflecting.
As explained in our response even with this credit being passed against your invoice there is still an outstanding amount of R374-00 on your invoice.
Total payments received by you during the rental amounted to R2600-00, your invoice came to an amount of R12 112-00 of which R9138-00 was credited bringing your invoice amount down to R2974-00.
As the deposit amount was allocated to your invoice and there is still an amount owing on the invoice, no refunds are due.
Please contact Maryke Harmse on *** or *** and she will gladly make payment arrangements with you for the outstanding amount.
Kind Regards
Customer Relations
Thank you for your enquiry and for the opportunity to revert back to you.
This is to confirm that as per our response sent via our customer relations link on 09/02 @ 15h20 a credit note was passed for the kms which were billed in error and again we apologise for the inconvenience and frustration which was caused due to the incorrect kms reflecting.
As explained in our response even with this credit being passed against your invoice there is still an outstanding amount of R374-00 on your invoice.
Total payments received by you during the rental amounted to R2600-00, your invoice came to an amount of R12 112-00 of which R9138-00 was credited bringing your invoice amount down to R2974-00.
As the deposit amount was allocated to your invoice and there is still an amount owing on the invoice, no refunds are due.
Please contact Maryke Harmse on *** or *** and she will gladly make payment arrangements with you for the outstanding amount.
Kind Regards
Customer Relations