Poor customer service

I recently had an accident with a client of First Car Rental. The gentleman smash in to me from behind. The accident was reported to the police on the very same day by both parties. Case numbers were obtained. I even went to the Stellenbosch branch to report the accident. I was told by the service agent that its was to early for me to get a claim number. I have to call their Head Office which I did. The girl who assist me at the Head Office, Zinhle, told me the same thing, to early and that I must called back in a weeks time. I waited until one week and called back. Upon my call, I was told by Zinhle that they have not received the file from their Airport branch and that she would call my back with the necessary info on what to do. That never materialised and I had to call her myself. She furnished me with a email address and said she would email me as soon as she receives the file. Nothing happened. At this time I was getting frustrated because I could not get any real info from First Car Rental's service agents. On my forth try, I was told by Zinhle to obtain three quotes, my id copy, drivers licence and a letter stating that I dont have insurance. After gathering all these documents and emailed it to her, she told me that they will contact me, still that did not happen. I had to call in myself and find out what is going on. My sixth attempt to First Car Rental, I was assisted by a woman called Charlotte, who told me that they are busy to assess my claim and would contact me. After a week or so, I called in to ask what is hapenig to my claim, and was told my Zinhle that Charlotte was suppose to called me and send me and email. That email I did receive and was said that my claim was rejected by the committe. I mean, what, I am the claimant and was told to get thre quotes. Now my claim is being rejected because their client does not have "liability cover" Their other service agent, a Rosemary ****man was also very unprofessional when I spoke to her on 15 February. She was ******** and a bit of arrogant. She told me she cannot do anything and that it is my problem. Clearly this is very unprofessional and very bad service. She also had what I should call a little ****** vibe in her voice. And to top it of, when I asked her to speak to a more senior person, she arrogantly told me that they already left for the day, but I could hear how people were laughing in the background as if she is making fun of my request. First Car Rental, you are bad with customer service and I think that you should send your service agents for prober Customer Service traing. I will however take my case to the newspaper aswell to my lawyer.