BD
Bruce D
1 reviews | Active since Oct 2025
15 Jan 2026, 11:10
Poor customer service
Unreturned security deposit for a vehicle that was returned on 29 December 2025. I have hired a car on 2 separate occasions where those deposits were returned. I have called in twice last week and on Friday I was told it would be returned within 72 hours, today being Thursday I just called into the branch and the lady I spoke to Khethiwe Zwane does not know how their refund policy works, just that she will call the bank again to follow up like the other 2 individuals last week who opened a case to follow up with the bank. First Car hire please review your policies and teach your employees and not tell us about opening a case which will be responded to in a further 24 hours!!
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Replies (2)BD
Bruce D's updateReviewer Update
16 Jan 2026, 22:49More than 24 hours has passed, no response from First Car Rental. Deposit still not returned.
BD
Bruce D's update16 Jan 2026, 22:49
Reviewer Update
More than 24 hours has passed, no response from First Car Rental. Deposit still not returned.
BD
Bruce D's updateReviewer Update
18 Jan 2026, 10:56Today is the 18th and last week Monday I hired a car from First Car and returned it on the 13th. That deposit has just been returned this morning. My question is why has the transaction done on 29 December not rectified and nobody from customer service knows how their process works? It’s pathetic really, it’s pathetic!
BD
Bruce D's update18 Jan 2026, 10:56
Reviewer Update
Today is the 18th and last week Monday I hired a car from First Car and returned it on the 13th. That deposit has just been returned this morning. My question is why has the transaction done on 29 December not rectified and nobody from customer service knows how their process works? It’s pathetic really, it’s pathetic!