Please do not make use of First Car Rental!!! *(******s and **** service!!)

Please do not make use of First Car Rental!!! *(******s and **** service!!) First of all, when I arrived to receive my vehicle booked, the rental agent(Mary Malatsi) advised me that they do not have the vehicle that I booked, I then requested another vehicle and she wanted to give me a tier lower vehicle at the same cost, in which I requested that I have a vehicle in the same tier or higher as mine was not available. Because I requested another vehicle I heard the lady speak to her colleague in Zulu (Which she did not know that I understood) telling her colleague that she would have serviced me better if not for my attitude and made a ****** remark about me being white. - this to me is absolutely unacceptable. I then left the incident and did not take it further as I do not wish to engage in any form of argument with the representative .

After I returned the vehicle (Dated: 8 May 2021), I requested funds returnable via telephone call and confirmed with support consultant that the funds have been released from the accounts department (Dated: 11 May 2021), After countless conversations with the bank I finally received feedback that the authorization amount is still not released from First Car Rental (1 June 2021). I then contacted First Car Rental and requested assistance with the release of the funds, with no satisfaction, being transferred to multiple different agents, and ultimately been advised that the request is sent to cancellations department. According to the contractual agreement, the funds needs to be released from the rental company after the vehicle was returned and can take up to 7 working days to reflect back in ones account. this has been post 20 working days now and still no funds returned!

I still have no satisfaction and will surely not use First Car Rental ever again