WR
Warren R
1 reviews | Active since Nov 2010
08 Dec 2015, 16:05
Petrol Account ****
On the 2nd of December I filled up a little Chevy Spark I had been renting at the BP by the Cape Town Airport drove it around the block and returned it. My account shows R293 charges. I have subsequently been billed another R200 from First Car Rental for petrol cause apparently I did not fill up my car. This is nothing but a **** as I know for a fact that my car was full. They clearly hope that people don't notice them making these extra charges on their account when they return vehicles. They just lost a regular car renter, and I have cut up my membership card with them.
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First Car Rental's replyOfficial
11 Dec 2015, 11:56Hello Warren2000,
Thank you for your enquiry and for the opportunity to investigate your concerns.
This is to confirm that we have been in contact with you via our customer relations link and via e-mail with regards to your case.
Should you require assist in future please feel free to contact us and we will gladly assist.
Kind Regards
Customer Relations
Thank you for your enquiry and for the opportunity to investigate your concerns.
This is to confirm that we have been in contact with you via our customer relations link and via e-mail with regards to your case.
Should you require assist in future please feel free to contact us and we will gladly assist.
Kind Regards
Customer Relations
First Car Rental's reply11 Dec 2015, 11:56
Official
Hello Warren2000,
Thank you for your enquiry and for the opportunity to investigate your concerns.
This is to confirm that we have been in contact with you via our customer relations link and via e-mail with regards to your case.
Should you require assist in future please feel free to contact us and we will gladly assist.
Kind Regards
Customer Relations
Thank you for your enquiry and for the opportunity to investigate your concerns.
This is to confirm that we have been in contact with you via our customer relations link and via e-mail with regards to your case.
Should you require assist in future please feel free to contact us and we will gladly assist.
Kind Regards
Customer Relations