MS
Mohammed S

1 reviews | Active since Feb 2014

17 Dec 2015, 17:15

OUT OF THIS WORLD SERVICE!!!

To say i am over the moon is an understatement!<br> <br> I had a problem with my cars petrol gauge on the 9th of December when I picked up from Cape Town Airport around 12 noon.I had contacted the branch via email and the very next day a new and much better car was brought to me to my hotel in Cape Town.A special mention to Morne (branch manager) for such fast and efficient service.Also special mention to the lady who helped me at the counter with all the paper work when I arrived in Cape Town(cannot remember her name) as well as the guy who brought the new car to me(Robert). Absolute world class!!!!That's not it:<br> <br> I had incorrectly been charged for petrol on the car who's gauge was faulty.Lenice Jenner was spot on in resolving my query.And its all good because we all make mistakes and I am happy it was resolved.All I await now is my refund.<br> <br> thank you very much first car rental! You have certainly gained a client forever!<br> <br> keep up the good service!!!

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Replies (1)
First Car Rental
First Car Rental's reply22 Dec 2015, 14:33
Official
Hello Dawood786,

Thank you for sharing your feedback with us. We will most definitely add your feedback into our monthly newsletter to ensure all staff involved will get the recognition they deserve for flying our first car rental flag high where it belongs!

Kind Regards
Customer Relations