Nothing has been resolved since the last complaint

I have lodged a previous complaint, which has still not been rectified or addressed. I was contacted by Morne Terweer, the branch manager, after which, I provided the rental details per e-mail, After not hearing back from them, I proceeded to send a follow up mail, which has still not received a response. <br> <br> If the branch manager is unable to assist unhappy clients, it is very clear why staff feel that it is acceptable to be rude and provide terrible customer service.