1 reviews | Active since Feb 2016
No administration skills or customer care!
I returned my rental car to First Car Rental in George on 16 May 2014 at around 12pm for my 14h30 flight back to Cape Town. Imagine my surprise when I receive a speeding fine 18 February 2016 for R800 to be paid by 19 February 2016 in Sedgefield for an offence that took place 4 hours AFTER I had returned the vehicle! No call from First Car Rental to advise they had received a speeding fine and according to their small print they would have charged my company a \fine handling fee\". <br> I am appalled at their apparent lack of administration skills that allowed a fine to be sent off to me when it was obviously in someone else's name. Plus for it to take nearly TWO YEARS to reach me! Now I must spend my day trying to have this reverted back to First Car Rental and off my name!<br> "
Thank you for bringing your concerns to our attention.
We are currently looking into this and will revert back to you via our customer relations link upon completion of our investigation.
Kind Regards
Customer Relations
Thank you for bringing your concerns to our attention.
We are currently looking into this and will revert back to you via our customer relations link upon completion of our investigation.
Kind Regards
Customer Relations
