Lousy service, and questionable costs

Paid almost 20k to rent the vehicle in advance, got a confirmation that the payment and reservation was in place and I would receive paperwork to confirm. Received nothing despite multiple requests, and on the day of pickup, was then requested for another 22k. 2k of which was a further payment for God knows what. had I known that another 20k was required, I would have made the funds available in advance but I didn't know and subsequently spent about an hour trying to move money around on my banking app to accommodate this nonsense. In the end I had to borrow funds from my own guest, because I couldn't get through the red tape on my banking app to increase limit on credit card. Rather embarrassing and totally avoidable. Pathetic communication and service in general, I will not use these fools again and do not recommend to anyone else.