TM
Thembelenkosini M

1 reviews | Active since Sept 2015

11 Sept 2015, 07:43

Incorrect information is very costly

Good day<br> <br> On receipt of Tax *** I noticed that I had been charged R 3 392.82 for 1 457 extra km`s travelled.<br> <br> This came as a surprise to me because of the following:<br> <br> -I went through to 1st car offices on Saturday the 22nd of August 2015 to exchange cars (took car ND 660205) <br> -And during that time I discussed with David the financial implications of my booking extension.<br> -I specifically asked if the free km`s per day and the rate per day would change from 200 to 100 and R 181.00 to R 152.00 respectively for duration of the whole contract or only from the 1st day of the extension and the rate would .<br> -I suggested that the initial contract/booking be closed and I would make a new booking if the km`s and the rate per day would be changed to 100 and R 152.00 from the 1st day of the initial booking.<br> - David indicated that the free km`s would remain 200 per day for the duration of the initial contract (27 July 2015 - 24 August 2015) and would then change to 100 per day from the 25th of August 2015. <br> -As a result, I exchanged the car, didn`t close the initial booking.<br> Now he denies having that conversation with me at all.<br> I guess I should have recorded the convo

0
Replies (1)
First Car Rental
First Car Rental's reply11 Sept 2015, 09:29
Official
Hello NoHardFeelings,

Thank you for raising your concerns.

As per previous correspondence sent via our Customer Relations system we are currently looking into your case and will revert back upon completion of our investigation.

Kind Regards
Customer Relations