BG
Brendes G

1 reviews | Active since Oct 2015

08 Oct 2015, 13:19

Incorrect billing, numerous attempts from my side

Be warned!!!!<br> <br> 1First Car Rental sends out incorrect invoices because they got your credit card details and you never get your money back.<br> <br> I was renting a car from First Car Rental to travel from Mthatha air port to Kokstad and back on 18 September 2015. Just before Kokstad the car broke down with a leaking fuel tank. It took First Car Rental 4 hours to send me a replacement car.<br> <br> I was billed for refuelling and distance travelled for both vehicles, the replacement car did over 700 km whereas Mthatha is 193 km from Kokstad.<br> <br> I made numerous calls to have it corrected, yesterday 07 October I received another invoice for R94.00. What am I doing wrong to be billed.<br> <br> I don't know about you but I will never use them again

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Replies (1)
First Car Rental
First Car Rental's reply08 Oct 2015, 15:14
Official
Hello zorro01,

Thank you for your enquiry.

As per correspondence sent to you via our Customer Relations link we will revert back to you upon completion of our investigation.

Kind Regards
Customer Relations