CC
Christine C
1 reviews | Active since Nov 2010
12 Apr 2016, 16:37
Incorrect Billing
I need a email address for someone in accounts to contact directly. I urgently want a breakdown of all amounts debited from my Credit card. Something that was going to Cost R2500 ended op Costing me 5K with all your debits.
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Replies (1)
First Car Rental's replyOfficial
12 Apr 2016, 17:43Hello Chrisgirl,
This is to confirm that you paid a rental deposit at the beginning of your rental for an amount of R3715-00.
Your invoice came to an amount of R2609-59 which was made up of the following
10 day rental @ R195-00 = R1950-00
Contract fee = R70-00
Additional driver = R265-00
Refuelling = R324-59
The invoice amount was deducted from the rental deposit and the difference of
R1105-41 was refunded to your card on 03/04. Please be advised that this may take several days to reflect on your bank statement depending on your banking institution.
An amount of R7500-00 was blocked on your card when you received the vehicle which would cover your responsibility waiver in the event of the vehicle being damaged during your rental. A request has been sent to the bank asking them to release these funds. Please be advised that this will not reflect as a refund as the funds were only reserved and were never taken out of your account.
The invoice, transaction slips and request to the bank has just been sent to your email for your ease of reference.
Kind Regards
Customer Relations
This is to confirm that you paid a rental deposit at the beginning of your rental for an amount of R3715-00.
Your invoice came to an amount of R2609-59 which was made up of the following
10 day rental @ R195-00 = R1950-00
Contract fee = R70-00
Additional driver = R265-00
Refuelling = R324-59
The invoice amount was deducted from the rental deposit and the difference of
R1105-41 was refunded to your card on 03/04. Please be advised that this may take several days to reflect on your bank statement depending on your banking institution.
An amount of R7500-00 was blocked on your card when you received the vehicle which would cover your responsibility waiver in the event of the vehicle being damaged during your rental. A request has been sent to the bank asking them to release these funds. Please be advised that this will not reflect as a refund as the funds were only reserved and were never taken out of your account.
The invoice, transaction slips and request to the bank has just been sent to your email for your ease of reference.
Kind Regards
Customer Relations
First Car Rental's reply12 Apr 2016, 17:43
Official
Hello Chrisgirl,
This is to confirm that you paid a rental deposit at the beginning of your rental for an amount of R3715-00.
Your invoice came to an amount of R2609-59 which was made up of the following
10 day rental @ R195-00 = R1950-00
Contract fee = R70-00
Additional driver = R265-00
Refuelling = R324-59
The invoice amount was deducted from the rental deposit and the difference of
R1105-41 was refunded to your card on 03/04. Please be advised that this may take several days to reflect on your bank statement depending on your banking institution.
An amount of R7500-00 was blocked on your card when you received the vehicle which would cover your responsibility waiver in the event of the vehicle being damaged during your rental. A request has been sent to the bank asking them to release these funds. Please be advised that this will not reflect as a refund as the funds were only reserved and were never taken out of your account.
The invoice, transaction slips and request to the bank has just been sent to your email for your ease of reference.
Kind Regards
Customer Relations
This is to confirm that you paid a rental deposit at the beginning of your rental for an amount of R3715-00.
Your invoice came to an amount of R2609-59 which was made up of the following
10 day rental @ R195-00 = R1950-00
Contract fee = R70-00
Additional driver = R265-00
Refuelling = R324-59
The invoice amount was deducted from the rental deposit and the difference of
R1105-41 was refunded to your card on 03/04. Please be advised that this may take several days to reflect on your bank statement depending on your banking institution.
An amount of R7500-00 was blocked on your card when you received the vehicle which would cover your responsibility waiver in the event of the vehicle being damaged during your rental. A request has been sent to the bank asking them to release these funds. Please be advised that this will not reflect as a refund as the funds were only reserved and were never taken out of your account.
The invoice, transaction slips and request to the bank has just been sent to your email for your ease of reference.
Kind Regards
Customer Relations