sM
sello M
1 reviews | Active since Mar 2009
15 Sept 2015, 13:31
Fuel Not full
Collected car at your branch. Petrol in the tank could not even drive us for 400km. We saw the tank was not full but we were told the petrol gauge was not working. But when we filled with our petrol it was working perfect. How so. Are we expected to return your tank full whereas when we receive this car, the gauge was slightly over half tank? Registration number of your car is ND721505...please advice. Email was sent to your branch with full details but return of undelivered
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First Car Rental's replyOfficial
16 Sept 2015, 08:39Hello gift,
Thank you for your enquiry and for the opportunity to revert back to you.
As per e-mail correspondence sent to you on 15/09 we are awaiting further information from yourself regarding the fuel you refuelled with as we have sent you the proof of refuelling prior to you receiving the vehicle.
Upon receipt of the requested information we will investigate further and revert back to you via our Customer Relations link.
Kind regards
Customer Relations
Thank you for your enquiry and for the opportunity to revert back to you.
As per e-mail correspondence sent to you on 15/09 we are awaiting further information from yourself regarding the fuel you refuelled with as we have sent you the proof of refuelling prior to you receiving the vehicle.
Upon receipt of the requested information we will investigate further and revert back to you via our Customer Relations link.
Kind regards
Customer Relations
First Car Rental's reply16 Sept 2015, 08:39
Official
Hello gift,
Thank you for your enquiry and for the opportunity to revert back to you.
As per e-mail correspondence sent to you on 15/09 we are awaiting further information from yourself regarding the fuel you refuelled with as we have sent you the proof of refuelling prior to you receiving the vehicle.
Upon receipt of the requested information we will investigate further and revert back to you via our Customer Relations link.
Kind regards
Customer Relations
Thank you for your enquiry and for the opportunity to revert back to you.
As per e-mail correspondence sent to you on 15/09 we are awaiting further information from yourself regarding the fuel you refuelled with as we have sent you the proof of refuelling prior to you receiving the vehicle.
Upon receipt of the requested information we will investigate further and revert back to you via our Customer Relations link.
Kind regards
Customer Relations